Frequently Asked Questions

No. Your free trial includes 25 orders and requires no payment information. You only need a card when you're ready to upgrade to a paid plan.

Your trial lasts for 25 orders or 30 days — whichever comes first. After that you'll have a 3-day grace period to upgrade before processing is paused.

One free trial per email address.

No. TCGHaulTracker uses our own USPS Mailer ID to generate valid Intelligent Mail Barcodes on your behalf. You don't need to apply for anything with USPS — just print, stamp, and mail as you normally would.

TCGHaulTracker supports both TCGplayer packing slip formats — the standard format and the newer ShipTo format. Format detection is automatic; you don't need to do anything differently based on which format your orders use.

Yes. TCGHaulTracker generates Intelligent Mail Barcodes according to USPS-B-3200 specification. Each barcode encodes your buyer's delivery point, a unique serial number, and our registered Mailer ID — exactly as USPS requires.

Every serial number is tracked in our system for 45 days to ensure no duplicates exist within the USPS uniqueness window.

Not every piece of First Class mail gets scanned at every facility — this is normal and not a sign anything is wrong. Some envelopes will show only one or two scan events; others will show five or six.

If an envelope shows no scan events at all after 3–4 business days, the most likely explanations are:

• It was dropped into a collection box that wasn't scanned at acceptance (common with PWE)
• It moved through a smaller facility that doesn't scan all pieces
• The barcode was partially obscured — check your print settings

No scan events doesn't mean the envelope is lost — it means USPS didn't capture data for that piece.

For standard First Class letter mail, USPS does not perform a doorstep delivery scan the way they do for packages. The last scan you'll typically see is Sorted for Delivery — this means the envelope has been processed through a USPS Delivery Barcode Sorter (DBCS) at your buyer's local post office and sequenced into the exact order a carrier walks their route. At that point, delivery is imminent.

Because there's no doorstep confirmation scan for letter mail, TCGHaulTracker automatically marks an order as Delivered if 48 hours pass after a "Sorted for Delivery" scan with no subsequent scan activity. If a reroute or exception event is received after that point, the full scan history is preserved on the proof of mailing.

A true USPS delivery confirmation scan (event code 001/002) will also mark an order delivered immediately if USPS captures one — though this is uncommon for letter mail.

TCGHaulTracker supports two workflows depending on your packing slip format:

• Standard packing slip (fold-and-mail): Print the processed slip and fold it in thirds so the address block and IMb barcode show through the window of a #10 left-window envelope. The barcode is pre-positioned for this fold.
• ShipTo format (envelope PDF): TCGHaulTracker generates a ready-to-print envelope PDF with the delivery address, return address, and IMb barcode laid out for a standard #10 envelope. No windowed envelope required — just load standard #10s in your printer.

Format detection is automatic. TCGHaulTracker identifies your packing slip type and routes it to the correct workflow — you don't need to change any settings.

Yes — print at exactly 100% scale. Do not use "fit to page," "shrink to printable area," or any other scaling option. Scaling distorts the barcode proportions and can make it unreadable by USPS scanning equipment.

In most PDF viewers, look for a "Actual size" or "100%" option in the print dialog.

Yes. The IMb barcode provides tracking — it doesn't pay for postage. You still need a First Class stamp (or equivalent postage) on every envelope. There are no additional fees for using IMb barcodes on standard First Class mail.

There are two distinct types of validation failure and they mean different things:

Address not found — USPS couldn't locate the address in its database. This usually means an incorrect ZIP code, a misspelled street name, or an incomplete address (missing apartment number, etc.). In this case the barcode still generates using your original address, but you should confirm the address with the buyer before shipping.

Validation unavailable — USPS returned a response but without address data, usually due to a transient API issue. The barcode generates from your original address and is just as reliable as normal. No action is needed — the address itself is fine.

Both are flagged in your Excel diagnostic report and on the Jobs page. The report notes specify which type occurred so you know whether to follow up with the buyer.

No. This message means USPS validation was temporarily unavailable when your job processed — it's a transient API issue, not a problem with the address itself.

Your barcode was generated from the original address on the packing slip and will work correctly. The piece will enter the mailstream and scan normally. No action is needed.

When USPS validation standardizes an address, it may correct capitalization, abbreviate street suffixes (Street → ST), add or correct a ZIP+4, or adjust the street number format. These are cosmetic and formatting corrections — the delivery location is the same.

Your Excel diagnostic report shows both the original address from your packing slip and the USPS-certified version side by side so you can review any changes.

One order equals one packing slip processed — one barcode generated. If your PDF has 30 orders, that's 30 orders counted. Multi-card orders count as one since they ship in one envelope.

TCGHaulTracker uses soft caps — you're never blocked mid-month. If you process more orders than your plan includes, the extra orders are billed at a small per-order overage rate at the end of your billing cycle.

• Starter ($9/mo · 75 orders) — $0.15/order overage
• Growth ($19/mo · 200 orders) — $0.12/order overage
• Pro ($39/mo · 500 orders) — $0.10/order overage
• Shop ($79/mo · 1,500 orders) — $0.07/order overage

Consistent overages are a signal to upgrade — the next tier up will almost always be cheaper than staying on a lower plan with regular overage charges.

Yes. There are no contracts or cancellation fees. You can cancel your subscription from your Account page at any time. Your access continues until the end of your current billing period.

TCGHaulTracker stores the information needed to generate barcodes and track your mail — buyer names, shipping addresses, order numbers, barcode IDs, and USPS scan events. We do not store your original packing slip PDFs permanently; they are processed and discarded.

We never sell or share your data with third parties. See our Privacy Policy for full details.

If a buyer opts in to delivery notifications via a tracking link, their email address is stored only long enough to send the one notification email. Once that email is sent, the address is deleted from our system immediately — we don't retain it, add it to any list, or use it for any other purpose.

Buyers who opt in are only associated with their TCGplayer order number and the USPS scan events for that order. No name or mailing address is stored alongside the email.

Yes. You can request deletion of your account and all associated data by emailing hello@tcghaultracker.com. We'll process deletion requests within 30 days.