Terms of Service

These Terms of Service ("Terms") are entered into between you and TCGHaulTracker LLC ("TCGHaulTracker," "we," "us," or "our") and govern your use of the TCGHaulTracker service. By creating an account or using the service, you agree to these Terms. Please read them carefully.

1. The Service

TCGHaulTracker provides software that helps marketplace sellers fulfill and track their orders. The service includes processing packing slips and order files, USPS address validation, Intelligent Mail Barcode generation, shipment tracking, postage purchasing features, and the Shipment Guarantee program. The service is offered on a subscription basis, with a limited free trial and credit packs.

We may add, change, or remove features over time. We will give reasonable advance notice before discontinuing the service as a whole, or a paid feature you rely on, except as described in Section 10 (risk controls and suspension), Section 11b (Program Standards) and Section 11c (Early-Access Features).

2. Eligibility and Account

You must be at least 13 years old to use TCGHaulTracker. If you are under 18, you represent that a parent or guardian has consented to your use of the service and to these Terms. Postage purchases, the postage balance, and the Shipment Guarantee are available only to account holders who are at least 18 years old.

You use TCGHaulTracker for business purposes, as a seller fulfilling orders. If you use the service on behalf of a business, you represent that you are authorized to accept these Terms for it.

You are responsible for keeping your account credentials confidential and for all activity that occurs under your account.

One free trial per person or business. Creating multiple accounts to get additional trials is prohibited and may result in account termination.

3. Acceptable Use

You agree to use TCGHaulTracker only for lawful purposes and in accordance with these terms. You may not:

• Upload content that you do not have the right to process
• Use the service to generate barcodes for mail you do not intend to send, or for fraudulent purposes
• Use buyer address data obtained through TCGHaulTracker to contact buyers outside of order fulfillment, build marketing or contact lists, or for any purpose beyond shipping the specific order from which the address was obtained
• Attempt to circumvent usage limits, access controls, or billing systems
• Reverse engineer, scrape, or otherwise misuse the service
• Use the service in any way that could harm USPS systems or violate USPS regulations
• Record false or inaccurate mailing dates for jobs — mailing dates are used for shipment tracking calculations and must reflect the actual date mail was deposited with USPS

4. USPS Compliance

TCGHaulTracker generates barcodes using our registered USPS Mailer ID. By using the service you agree to mail all processed pieces as First Class Mail with appropriate postage. You may not use TCGHaulTracker-generated barcodes for mail that is not actually sent, for non-First Class mail classes, or for any purpose that violates USPS regulations.

Misuse of USPS barcodes may result in account termination and may be reported to USPS.

5. Free Trial

Your free trial includes 25 orders or 30 days of access — whichever comes first — followed by a 3-day grace period. After the grace period, processing will be paused until you subscribe to a paid plan. Trial orders do not carry over to a paid subscription.

6. Paid Subscriptions, Fees and Billing

Paid plans are billed monthly in advance. Each plan includes a set number of orders per month. Additional orders beyond your plan's included amount are billed at the applicable overage rate at the end of your billing cycle.

Plan changes. Upgrades take effect immediately. When you upgrade, we charge any overage incurred so far in the current billing period at your current plan's overage rate, plus the difference in monthly fees for that period. Overage orders paid for at upgrade do not count toward the new plan's included amount. Downgrades take effect at your next renewal, with no refund for the current period.

Subscriptions renew automatically unless cancelled. You may cancel at any time from your Account page; access continues until the end of the current billing period. No refunds are issued for partial billing periods.

Price changes.

• Subscription prices: we will give active subscribers at least 30 days' notice. The new price applies from your first billing period after the notice period ends.
• Per-purchase prices (postage, package labels, postage and label fees, credit packs, and overage rates): the price shown when you buy is the price you pay. Changes apply only to purchases made after the change.
• Shipment Guarantee fee rate and coverage cap: we will give at least 14 days' email notice. Changes apply only to orders processed after the change takes effect.
• Custom or volume plans follow the pricing in your written quote.

Payment authorization. You authorize us to charge your payment method on file for subscription fees, overages, purchases you make, and other charges described in these Terms, including carrier charges under Section 11a and Shipment Guarantee fees under Section 11.

Failed payments and card disputes. If a payment fails, or you dispute a charge with your card issuer, we may pause paid features until it's resolved. Charges that turn out to be valid remain owed. Please contact us first: most billing questions are resolved quickly.

6a. Credit Packs

As an alternative to a monthly subscription, you may purchase order credits in packs of 30 credits for $4.50 ($0.15 per order). Credits are consumed one per processed order and are only used when you do not have an active paid subscription — subscription quota is consumed first.

Expiry. Credits expire 60 days from the date of purchase. The expiry clock is paused while a paid subscription is active; it resumes if your subscription lapses. Expired credits are forfeited with no refund.

Auto-renew. If auto-renew is enabled (the default), a new 30-credit pack will be automatically purchased using your card on file when your credit balance reaches zero during order processing. You may disable auto-renew at any time from your Account page.

No refunds. Credit pack purchases are non-refundable. Credits have no cash value and cannot be transferred between accounts.

Limitations. Credits do not include access to the Shipment Guarantee program, which requires an active paid subscription. All other features available to trial users are available to credit pack users.

7. Data, Support Access and Communications

Your use of TCGHaulTracker is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using TCGHaulTracker you consent to the data practices described in the Privacy Policy.

You represent that you have the right to submit any packing slip data you upload to TCGHaulTracker, and that doing so does not violate any third-party rights or applicable law. Packing slip data downloaded from TCGplayer or other marketplaces is order fulfillment data; by uploading it you confirm you are using it solely to fulfill those orders, consistent with your obligations as a marketplace seller.

Support access. Our team may view your account, uploads, and orders, including viewing the app as you see it, to provide support, investigate problems, and prevent misuse.

File retention. Original files you upload are kept according to your retention setting (90 days by default), and then deleted.

Aggregate data. We may use anonymized, aggregated data that doesn't identify you or your buyers, such as delivery times and USPS performance, to improve the service and in reports or marketing.

Service emails and notices. Service emails (billing, carrier adjustments, claim updates, alerts, and notices under these Terms) are part of the service and can't be turned off while your account is open. Notices are sent to your account email address and are considered received when sent. Keep that address current.

8. Disclaimer of Warranties

TCGHaulTracker is provided "as is" without warranties of any kind, express or implied. We do not warrant that the service will be uninterrupted, error-free, or that all barcodes will be scanned by USPS. USPS scanning coverage varies by location and mail volume.

Address validation improves deliverability but does not guarantee delivery. We are not responsible for mail that is lost, delayed, or undeliverable.

9. Limitation of Liability

To the fullest extent permitted by law, TCGHaulTracker shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the service. Our total liability to you for any claim shall not exceed the amount you paid us in the 30 days preceding the claim.

10. Risk Controls, Suspension and Termination

Risk controls. To manage fraud, payment, or cost risk, we may limit, pause, or add conditions to paid features for any account, effective immediately. Examples include requiring confirmation of weights before buying postage, lowering purchase or balance limits, or pausing label purchases. Risk controls never affect purchases already completed. We will tell you when a control applies to your account and what's needed to lift it.

Suspension. We may suspend your account, or specific features, if:

• you violate these Terms;
• a payment fails or is disputed;
• we reasonably suspect fraud or misuse;
• your postage balance is below zero; or
• it's necessary to comply with law, or with USPS or marketplace requirements.

Where practical, we will tell you why and how to resolve it.

Termination. We may terminate your account for serious or repeated violations of these Terms. We may also end the service, for everyone or for your account, for any other reason with at least 30 days' notice; if we do, we will refund unused prepaid amounts, including unused credits and postage balances.

You may close your account at any time by contacting hello@tcghaultracker.com. When your account closes, your right to use the service ends, and any refundable postage balance is returned as described in Section 11a, less any amounts you owe us.

Amounts owed, charges for postage already used, and Sections 8, 9 and 12 survive termination.

11. Shipment Guarantee Program

The Shipment Guarantee is a discretionary seller protection program offered to active paid subscribers. It is not an insurance policy, warranty, or unconditional guarantee. TCGHaulTracker reviews all claims and approves or denies them at its sole discretion.

• Enrollment. Coverage applies only to orders processed through TCGHaulTracker while the Shipment Guarantee is enabled on your account, and only to orders that meet the eligibility standards in the Program Standards (Section 11b) in effect when the order is processed. Orders that don't meet them are not enrolled and are not charged the guarantee fee. Coverage is not retroactive.
• Corrected addresses. Correcting an order's address before it is mailed keeps its coverage; the corrected order takes the original's place.
• Fee. A fee of 2% of the order total (maximum $1.00 per order) is assessed when the order receives its first USPS scan, confirming entry into the mailstream. Orders that receive no USPS scan are not charged. Assessed fees are billed at the end of your billing period as a separate line item.
• Coverage cap. The maximum payout is $50.00 per order, regardless of order total.
• Claim timing. Claims may be submitted 7 or more days after the most recent USPS scan once an order is marked delivered, or 14 or more days after the most recent USPS scan otherwise. For guarantees enrolled on or after November 15, 2026, an order whose first USPS scan falls between November 15 and January 10 (inclusive) of any year and that has not been marked delivered may be claimed 21 or more days after the most recent USPS scan. Claims must be submitted within 60 days of the order's first USPS scan. Orders with no USPS scan on record are not eligible.
• Buyer-initiated claims only. Claims must be based on the buyer reporting the order as not received. You may not file claims on orders the buyer has not reported missing.
• Evidence and cooperation. We may ask for the buyer's report of non-receipt, order details, and other reasonable information. Claims we can't verify may be denied.
• Claim evaluation. We consider USPS scan history alongside buyer-reported context. Scan data informs the review but does not automatically approve or deny a claim. A final Out for Delivery scan does not rule out a legitimate claim, and its absence does not guarantee approval.
• Payout. Approved claims are paid as a credit on your next invoice, or by another payout method we offer at the time. We may adjust the payout amount at our discretion.
• Recovery. An approved or paid claim is reversed only if the cards make it back to you: for example, your buyer receives them and returns them to you, or USPS returns the piece to you. A later USPS scan or delivery scan on its own does not reverse a claim. If a claim is reversed, we remove the credit, or add the amount to your next invoice if the credit was already applied, and we will tell you when this happens and why.
• Fraud. Claims filed in bad faith, without supporting buyer contact, or showing patterns inconsistent with legitimate non-delivery will be denied. Repeated fraudulent claims may result in account termination.
• No guaranty of approval. Submitting a claim does not guarantee approval. Our decision on any claim is final.
• Program changes. We may change the fee rate or coverage cap as described in Section 6, and may modify or end the program with at least 14 days' email notice. Changes never affect orders already enrolled.

11a. Postage Purchases, Carrier Charges and Postage Balance

Accuracy. When buying postage through TCGHaulTracker (package labels or letter postage), you are responsible for entering each piece's actual weight, dimensions, and characteristics, as described in the Program Standards (for example, the fully packed weight, and marking rigid letters as rigid).

Carrier charges. If USPS or another carrier assesses additional postage or charges on a piece bought through TCGHaulTracker, including re-weigh and re-measure adjustments, surcharges, and fees introduced in the future, the charge is passed to you at cost. It is deducted from your postage balance for balance-paid postage; otherwise it is added to your unbilled postage and billed as described under "How postage is billed" below. A deduction may take your postage balance below zero; new balance purchases are then unavailable until it's topped up.

Overpayments. If the carrier determines postage was overpaid, the difference is credited back the way you paid.

Notice and questions. You will receive an email for each carrier adjustment, showing what was entered next to what the carrier measured. Reply to that email with any questions, and we'll help you request a review from the carrier where one is available.

Cancelling postage. You may cancel unused postage within the window shown in the app (currently 3 days after purchase, and before any USPS scan). Cancelled postage is credited back the way you paid.

How postage is billed. Package labels are charged to your payment method when you buy them. Letter postage, and carrier charges under this section, are added to your unbilled postage, which is charged to your payment method when it reaches your billing threshold, or added to your next subscription invoice, whichever comes first. Your current threshold and unbilled amount are shown in Settings. Thresholds may change, and start lower for new accounts. If you don't have an active subscription, unbilled postage is charged to your payment method on file.

How postage is provided. Postage may be provided through USPS or another authorized postage provider. Some postage features may require you to link your own carrier account or accept a provider's terms. We may change how postage is provided. If a change affects how you pay for postage, we will tell you in advance, and it won't affect postage already purchased.

Postage balance. Where offered, you may add funds to a postage balance, used only for postage purchased through TCGHaulTracker.

• The card processing fee on a top-up is shown before you pay and isn't refundable.
• Balances earn no interest and can't be transferred to another account.
• Unused balances are refundable on request, and are refunded when your account closes, less any amounts you owe us.
• Top-up limits and eligibility may change.

Scope. This section applies to postage purchased on or after October 10, 2026; the broader carrier-charges wording above applies to postage purchased on or after October 15, 2026.

11b. Program Standards

We publish Program Standards. They set operational rules for specific features, such as which orders qualify for the Shipment Guarantee, and requirements for postage purchases. The Program Standards are part of these Terms.

• We may add or change standards at any time. Each standard shows the date it takes effect, and the page keeps a change log.
• A standard applies only to orders processed, or purchases made, after it takes effect. It never changes anything already processed or purchased.
• An order that doesn't meet a Shipment Guarantee eligibility standard is not enrolled and is not charged the guarantee fee.
• Standards don't change prices or fees; those follow Section 6.
• We may email you about significant changes, but the page is the official record.

11c. Early-Access Features

Some features are offered in early access, for example to Syndicate members, before they're generally available. Early-access features are marked as such in the app.

• Early-access features are provided as is, and may change, be limited, or end at any time without notice.
• Ending an early-access feature never affects purchases already completed. Any unused balance tied to the feature is refunded.
• Feedback you share about early-access features may be used to improve the service, with no obligation to you.

12. Governing Law

These terms are governed by the laws of the Commonwealth of Virginia, United States, without regard to its conflict of law provisions. Any disputes shall be resolved in the courts of competent jurisdiction in Virginia.

13. Changes to These Terms

We may update these Terms from time to time.

Changes with notice. For changes that materially reduce your rights or add material new obligations, we will notify you at least 14 days before they take effect, by email to your account address and in the app. We may ask you to accept updated Terms before continuing to use paid features.

Changes without advance notice. The following can take effect without advance notice, always applying only going forward:

1. Program Standards (Section 11b).
2. Risk controls (Section 10).
3. Early-access features (Section 11c).
4. Carrier charges passed through under Section 11a.
5. Per-purchase prices (Section 6).
6. Changes required by law, by USPS or another carrier, or by a marketplace the service works with, and changes needed for security.
7. Changes that don't reduce your rights, such as new features or clarifications.

Your options. Continued use after a change takes effect means you accept it. If you don't agree with a change, you may close your account before it takes effect, and we will refund any unused postage balance.

Contact

Questions about these terms? Email hello@tcghaultracker.com.