Privacy Policy

TCGHaulTracker LLC ("we," "us," or "our") operates the TCGHaulTracker service at tcghaultracker.com. This Privacy Policy explains what information we collect, how we use it, who we share it with, how long we keep it, and your choices. By using TCGHaulTracker you agree to the practices described here.

Information We Collect

Account information. When you register, we collect your name and email address, used to identify your account and send service emails. We also record when you accept our Terms and, if you use postage, the postage balance, or the Shipment Guarantee, when you confirmed you're 18 or older. We don't collect your date of birth.

Packing slip and order data. When you upload a packing slip PDF or order CSV, or enter an order manually, we extract and store each order's buyer name, shipping address, order number, items, and order value. We also store the result of USPS address validation for each address. Your original uploaded file and the processed output are kept for a limited time, described under Data Retention.

Barcode and tracking data. We store the barcode assigned to each order and the USPS scan events returned for it (facility, event type, time, and location where available).

Mailing date. You may record the date you mailed a job. It's stored with the job and used to calculate transit times.

Buyer email addresses. If you enable delivery notifications, you may provide a buyer's email address for an order. It's used only to send one delivery notification, and is deleted right after that email is sent.

Return address. A return address you enter in Settings is stored with your account and printed on your envelopes and labels.

Postage purchases. When you buy postage, we store the piece's weight, dimensions, and service, the postage and fees paid, tracking or barcode numbers, any carrier adjustments USPS reports (including what USPS measured), and, where offered, your postage balance and its transaction history.

Shipment Guarantee. If you use the Shipment Guarantee, we store enrollments, fees, and any claims you file, including your notes and the information you provide about the buyer's report.

Support requests. When you contact us or use Get Help, we receive your message, the details you choose to include (such as order numbers and the error you saw), and any files you attach, including the original file of an upload you report.

Community. If you're a Syndicate member, messages you post in the Syndicate chat are stored and visible to other members.

Usage and diagnostics. We collect standard server logs (including IP addresses, browser type, and pages visited) and technical error reports from the app, used to keep the service working. We use Google Analytics to understand overall site traffic, and Microsoft Clarity to understand how people use the app (navigation, clicks, scrolling), which may include session recordings. We configure Clarity so that order and buyer details aren't included in recordings.

Payment information. Payments are processed by Stripe. We don't store card numbers. We keep basic transaction records from Stripe (plan, amounts, dates, and payment status).

How We Use Your Information

• To generate USPS Intelligent Mail Barcodes for your orders
• To validate buyer shipping addresses with USPS
• To produce your processed files and make them available in your dashboard
• To retrieve and display USPS scan events for your shipments
• To buy postage and package labels you request, and to handle carrier adjustments on them
• To run the Shipment Guarantee, including reviewing claims
• To calculate shipment metrics such as scan rate, delivery rate, and transit time
• To send service emails (processing results, alerts, carrier adjustments, claim updates, billing, and notices about these policies and our Terms)
• To provide support and investigate problems
• To operate, maintain, secure, and improve the service
• To measure the effectiveness of our advertising, as described below
• To enforce our Terms of Service and prevent fraud and abuse

We do not sell or rent your personal information.

Buyer information is used only to fulfill orders. Buyer names and addresses from your orders are used solely to generate barcodes, validate addresses, buy postage you request, and track shipments on your behalf. We never use buyer information to contact buyers (other than a delivery notification you enable), build marketing lists, or for advertising, and it is never sent to advertising or analytics providers.

Advertising and Measurement

We advertise TCGHaulTracker on platforms such as Facebook and Instagram, and use Meta's tools to measure whether those ads bring in new sellers.

• What's shared with Meta: when you visit our site or sign up, the Meta Pixel and Meta's Conversions API receive the event (a page view, starting sign-up, or completing sign-up) along with your IP address, browser details, Meta's own cookie identifiers, and hashed versions of your email address, name, and account ID. Hashing turns them into codes that Meta can match against its own accounts but that aren't readable as your details.
• What's never shared: your buyers' information, your orders, or anything you upload.
• Why: so we can tell which ads work and avoid spending on ones that don't. Meta's use of this information is governed by Meta's Privacy Policy.

You can turn this off for your account in Settings ("Include my account in ad measurement"). We may use similar measurement tools from other advertising platforms, on the same terms, and will list them here.

Support Access

Our team may view your account, uploads, and orders, including viewing the app as you see it, to provide support, investigate problems, and prevent misuse. Access is limited to what's needed for those purposes.

Aggregate Data

We may combine and anonymize data from across the service (for example, average delivery times or USPS performance by region) so that it doesn't identify you or your buyers. We may use this aggregate data to improve the service and in reports, articles, or marketing.

Third-Party Services

We share information with these providers only as needed to run the service:

Each provider's use of information is governed by its own privacy policy.

Data Retention

Account and order data. Account information is kept while your account is open. Job and order data (barcodes, scan events, addresses, and shipment history) is kept until you delete a job, close your account, or ask us to delete it. We don't automatically purge your processing history.

Uploaded and processed files. Your original uploaded files (PDFs and CSVs) and the processed files we generate are kept for the number of days set in your Account Settings (30, 60, 90, 120, or 180; 90 by default), then permanently deleted. This applies only to the files: the order data extracted from them stays in your account as described above.

Deleted jobs. When you delete a job, it's hidden from your view but kept for administrative and audit purposes. Orders with purchased postage or a Shipment Guarantee claim are kept as payment and claim records. You may ask us to permanently delete other job records.

Buyer email addresses for delivery notifications are deleted right after the notification is sent.

Tracking. USPS scan events are collected for active shipments generally for up to 45 days after an order is processed, and for up to 60 days after a Shipment Guarantee claim is filed. Collected scan events stay in your order history unless you delete the order or your account.

Postage, billing, and claim records are kept as long as needed for accounting, tax, dispute, and legal purposes, even after an account closes.

Account deletion. You may ask us to delete your account and associated data at any time by emailing hello@tcghaultracker.com. We act on verified requests within 30 days, except records we must keep as described above.

Security

All data is sent over HTTPS. Passwords are hashed and never stored in plain text. Two-factor authentication is available on all accounts and recommended. We use industry-standard practices to protect your information.

If a data breach affects personal information, we will notify affected users and authorities as required by applicable law.

No system is completely secure, and we cannot guarantee the absolute security of your data.

Your Rights and Choices

• Access, correction, deletion. You may ask to see, correct, or delete your personal information at any time by emailing hello@tcghaultracker.com. We respond to verified requests within 30 days.
• Jobs. You can delete individual jobs from your dashboard; for permanent deletion of the underlying records, contact us.
• Advertising measurement. You can turn off "Include my account in ad measurement" in Settings, which stops the Meta Pixel and server-side events for your account going forward. You can also limit how Meta uses information for ads in your Facebook and Instagram ad settings, and block or clear cookies in your browser, which limits the Meta Pixel, Google Analytics, and Clarity.
• Service emails are part of the service and can't be turned off while your account is open. Marketing emails include an unsubscribe link.

Children's Privacy

TCGHaulTracker is available to users 13 and older; users aged 13 to 17 must have a parent's or guardian's consent. Postage, the postage balance, and the Shipment Guarantee are available only to users 18 and older. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has given us personal information, contact us and we will delete it.

Changes to This Policy

We may update this policy from time to time. For material changes, we will notify registered users by email and in the app at least 14 days before they take effect. The date at the top shows when this version took effect. Continued use of TCGHaulTracker after changes take effect means you accept the updated policy.

Contact

Questions about this Privacy Policy? Email hello@tcghaultracker.com.