Plain white envelope sellers have always eaten the cost of lost orders. There's no insurance for letter mail, no recourse with USPS, and no way to recover the $8 order that a buyer says never arrived. TCGHaulTracker's Shipment Guarantee changes that.

When you enable the Shipment Guarantee, a small fee accrues when each order receives its first USPS scan — confirming it entered the mailstream. Orders that are never scanned are not charged. In return, orders that enter the mailstream and don't deliver are eligible for a payout — up to $25 per order, credited against your next invoice.

Watch: Shipment Guarantee walkthrough

Coverage terms

Term Detail
Fee 2% of order total per order, accrued when the order receives its first USPS scan
Maximum fee $0.50 per order
Coverage cap $25.00 per order
Billing Accrued fees are billed at the end of your subscription period as a separate line item
Claim window 14 days after the most recent USPS scan, order not marked delivered by TCGHaulTracker, buyer has reported order missing
Payout method Credit applied to your next invoice
Availability Available to all active paid subscribers

What it costs

The fee scales with order value, capped at $0.50. Here's what it looks like across a typical range of PWE orders:

$0.50 order $0.01 fee · $0.50 coverage
$3.00 order $0.06 fee · $3.00 coverage
$8.00 order $0.16 fee · $8.00 coverage
$15.00 order $0.30 fee · $15.00 coverage
$25.00 order $0.50 fee · $25.00 coverage
$40.00 order $0.50 fee · $25.00 coverage (cap)

Fees accrue when each order receives its first USPS scan — confirming it entered the mailstream. Orders that are never scanned by USPS are not charged. At the end of your billing period, accrued fees appear as a single line item — Shipment Guarantee (47 orders) — $18.60 — on your invoice alongside your plan charge.

What's covered

An order is eligible for a claim when all of the following are true:

  • The order was processed through TCGHaulTracker with a valid barcode
  • USPS has at least one scan on record for the order, confirming it entered the mailstream
  • 14 or more days have passed since the most recent USPS scan
  • The buyer has contacted you to report the order as missing
  • Your subscription is active at the time of the claim
Claims must be buyer-initiated. The Shipment Guarantee is a backstop for when a buyer reports an order missing — not a way to speculatively collect on orders that haven't scanned in a while. Before filing a claim, the buyer must have contacted you indicating the order hasn't arrived. Claims filed without buyer contact will be denied.
Orders with no USPS scan are not eligible. If USPS never scanned the barcode, there's no confirmation the envelope entered the postal system. The Shipment Guarantee is for mail that entered the stream and went missing — not for mail that may not have been dropped off.

How to file a claim

  1. Go to your Shipment Guarantee dashboard. Covered orders are listed with their status.
  2. When an order becomes eligible (14 days after the most recent USPS scan), a File claim button appears on that row.
  3. Before filing, confirm the buyer has contacted you to report the order as missing. Claims require buyer-reported non-delivery.
  4. Click it, describe the buyer's report and any relevant context, and submit.
  5. TCGHaulTracker reviews the claim and responds within 3 business days.
  6. If approved, a credit is applied to your next invoice for the payout amount.
Check your Jobs page too. Covered orders show a 🛡 Covered up to $X.XX badge under the order number so you always know which orders are protected at a glance.

A note on delivery status

TCGHaulTracker's delivery status is inferred from USPS scan data — it is not confirmed receipt. "Delivered" in TCGHaulTracker means either an Out for Delivery scan was recorded (the last scan USPS produces for letter mail) or the order went quiet for 14+ days after its last scan. Neither constitutes proof that the buyer physically received the envelope. A buyer can legitimately report non-receipt even on an order TCGHaulTracker shows as delivered. TCGHaulTracker considers both scan history and buyer-reported context when evaluating claims — scan data informs the review but does not automatically approve or deny any claim.

Discretionary program

The Shipment Guarantee is a discretionary seller protection program — not an insurance policy. TCGHaulTracker reviews all claims and reserves the right to approve or deny any claim at its sole discretion. Claims that show evidence of fraud, abuse, or patterns inconsistent with legitimate non-delivery will be denied.

If a claim is denied and you believe the decision was made in error, you can reply to the resolution email with additional context and we'll take another look.

Enabling the guarantee

The Shipment Guarantee is available to all active paid subscribers. To enable it:

  1. Go to your account settings.
  2. Scroll to the Shipment Guarantee section.
  3. Click the toggle. You'll be shown the full coverage terms.
  4. Click I agree — Enable to confirm. Fees begin accruing on the next order you process.

You can disable it at any time from the same section. Coverage applies only to orders processed while the toggle is on — it is not retroactive. Trial users can enable the Shipment Guarantee by upgrading to a paid plan.

Ready to protect your orders?

Enable the Shipment Guarantee in your account settings. Fees accrue on first USPS scan per order and are billed at period end — orders that never scan are not charged.

Go to account settings →